General Information
Using the Web Site How can I navigate the site? How can I find your site again without having to search? How is the web site organized? How can I receive a catalog and/or information? Do you have any other products available?
Ordering Questions How do I place an order online? How do I return or replace an item? Can I get discounts for large quantities? How can my company apply for credit terms? How can I become a reseller? How much do I have to order for it to be freight paid? How do I contact the purchasing department concerning new products and services? Will my on-line order have a sales tax? Is there a minimum order amount? When is the sales department open for calls? What payment options do you offer on the Internet site?
Shipping Questions What methods do you have for shipping? What would you recommend for the best shipping method? Is there any additional shipping and handling costs? When will my order arrive? How can I track the progress of my order? Can I ship overseas? How can I ship to an oversea military base? Who do I notify if there is a shipping problem? How do I choose an alternate shipping method? How long will it take to process and ship the order? How much do I have to order for it to be freight paid? Can you ship to a P.O. Box?
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