On-line 100% Guarantee:
- T.A.S.C.O. will quickly replace, refund, or exchange any products with poor quality or workmanship (Not including normal wear and tear of the item after usage)
- T.A.S.C.O. will quickly replace, refund, or exchange any unused product that does not meet your expectations up to 30 days after the purchase.
- T.A.S.C.O. will give a 100% credit for the cost of your return products (Does not include shipping costs). If it's our mistake your shipping costs will also be refunded.
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Freight Policies for Exchanges
- T.A.S.C.O. will quickly provide exchanges free of shipping for the following reasons:
- UPS or USPS mis-delivered the order (not customer's fault)
- Product did not fit correctly.
- Product did not meet expectations and customer would like to exchange for something similar.
- Order was called, faxed, or mailed in and a miscommunication caused the incorrect product to be invoiced and shipped.
Note:
You would be responsible for shipping the item back to us.
- T.A.S.C.O. will quickly provide exchanges with no restocking charges for the following reasons:
- Customer entered incorrect address on order.
- Item was ordered, processed, then shipped and customer tried to cancel or change order while in transit.
- (Most items are shipped in 1-2 business days)
- Item was shipped correctly and the customer ordered the incorrect item.
- Item was shipped correctly and the customer no longer needs the item once it arrives.
Note:
You would be responsible for shipping the item back to us and the return shipping costs back to yourself (if applicable).
- T.A.S.C.O. will quickly provide exchanges free of shipping and pay for the return postage for the following reasons:
- Incorrect product was shipped.
- Product was defective and un-usable.
- Product was damaged and un-usable from transit.
Note 1:
You would not be charged to return products back or charged to have the products re-shipped to you.
Note 2:
We will enter the return labels at our costs; however, the items need be set aside for UPS pickup or dropped off at the post office (whichever is most convenient).
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Return Procedures:
- If you need to return or replace an item, the first step is to apply for a return/exchange authorization at this link: Return/Exchange Authorization Form
- Once the form has been submitted we will send you back a return authorization within next 1-2 days.
- Simply print out the e-mail we return and/or enclose all the return information inside the package. Then send the products to the address below (if applicable).
Texas America Safety Company
4400 Danhil Drive
Brownwood, TX 76801
Attn: Returns Department
- For your protection, be sure to use a shipping method that has a tracking number.
- That's it. We will make the adjustment or exchange and then send the confirmation to your e-mail address. Generally refunds and exchanges are made within 3-4 business days.
We want to make sure all of your orders meet your satisfaction. If there is a problem, please just let us know. We will do out best to correct the situation.
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