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I use the internet for purchases…
never Infrequently Some of the time Most of the time All of the time
How long have you been using the Internet for online purchases?
First Time 1month-6months 7 months to 1 year 1-2years 3-4years 4+years
How long should it take to receive an order via Internet?
1-2days 3-4days 5-6days 7-10days 11-14days
The most important property of online shopping is?
Ordering Efficiency Speed of Delivery Pricing Convenience Selection Other If "Other" Please Explain
How hard was it to locate us on the Internet?
Difficult Some what Difficult Reasonable(neutral) Somewhat Easy Very Easy
How was the navigation of the Internet site?
Difficult Some what Difficult Reasonable(neutral) Somewhat Easy Very Easy
How is the product selection?
Bad Selection Little Selection Reasonable(neutral) Good Selection Great Selection
How is our pricing?
Too Expensive Little Expensive Reasonable(neutral) Good Excellent
How is our shipping cost?
Too Expensive Little Expensive Reasonable(neutral) Good Excellent
How was the ordering process?
Difficult Somewhat Difficult Reasonable(neutral) Somewhat Easy Very Easy
How timely was the delivery?
Extremely Late Little Late Reasonable (neutral) Somewhat Early Very Early
What was your overall impression of the web site?
Substandard Poor Satisfactory Good Exceptional
Overall, how satisfied were you with the order?
Dissatisfied Somewhat Dissatisfied Satisfactory Pleased Extremely Pleased
If you ever had a problem regarding your order, did you report it?
Yes No
If you reported a problem, how satisfied were you with the solution?
Dissatisfied Somewhat Dissatisfied Satisfactory Pleased Extremely Pleased
Would you do business with us again
Yes No Maybe
How long have you been a customer of ours?
1-5months 6-11months 12 months to 23 months 24months+
How did you find us on the Internet?
MSN Overture(Goto) Altavista Yahoo AOL Recommendation Other: If "Other" Please Explain
What keyword (if applicable) did you use to find us?
Your Gender?
Male Female
Your Age (years)?
Under 20 20-35 36-50 51-64 65+
Your Highest Completed Level of Education?
Less than High School High School Some College College Degree Graduate Degree
What is your profession?
Sales Human Resources Manufacturing Construction Education Maintenance Medical Other If "Other" Please Explain
Number of Years in that profession?
Less than 1 year 1-2years 3-5years 6-9years 10-19years 20+years
What is you approximate gross income?
less than $15,000 $15,001-25,000 $25,001-40,000 $40,001-60,000 $60,001-80,000 $80,001-100,000 $100,001+ Are there any other safety products you would like to see added to our web site? Please explain.. Is there anything else you would like to add? |
